FAQ’s

FAQ’s

Q: What should I prepare for my makeup session?
A: Please arrive with a clean face, avoiding heavy products if possible. Feel free to bring any photos or ideas for your look.

Q: Can I choose between onsite and traveling services?
A: Yes! We offer both onsite services at our studio and traveling services to your location. Travel fees apply based on distance.

Q: How far in advance should I book?
A: For weddings and large events, we recommend booking 3-6 months in advance. For other appointments, booking at least 2-4 weeks ahead ensures availability.

Q: Are early morning or late-night appointments available?
A: Yes, we offer flexible scheduling, including early morning or late-night appointments, for a small additional fee. Please specify timing when booking.

Q: What is the deposit and cancellation policy?
A: A non-refundable deposit of 20-50% is required to secure your booking. Cancellations within 48 hours may incur a 50% cancellation fee. Rescheduling is possible depending on availability and with adequate notice.

Q: What payment methods do you accept?
A: We accept Cash, Credit/Debit Cards, and the following digital payment methods: PayPal, Cash App, Venmo, and Zelle.

Q: Do you offer touch-up services or stay for the duration of the event?
A: We provide a Touch-Up Kit with every service, available as an add-on for $25-$35. For events requiring extended on-site touch-up services, please inquire about our hourly rate.

Q: What if I need a trial session before the event?
A: We highly recommend trial sessions for bridal and large events to ensure you’re thrilled with the look on your special day. Trials can be scheduled for $85-$175.

Q: What products do you use, and are they safe for sensitive skin?
A: We use high-quality, professional-grade products suitable for all skin types, including sensitive skin. Please let us know if you have any specific allergies or preferences, and we’ll tailor the products accordingly.

Q: Is gratuity included in the pricing?
A: Gratuity is not included and is entirely optional. If you’re happy with the service, it’s always appreciated.

Q: Do you offer services for out-of-town or out-of-state events?
A: Yes, we are available for out-of-town and out-of-state events. Additional fees for travel, accommodation, and meals apply. We require at least two weeks’ notice for bookings outside the local area to coordinate travel arrangements.

Q: How are travel costs calculated for out-of-town bookings?
A: Travel costs include a mileage or airfare fee, hotel accommodations, and a per diem for meals. For destinations over 30 miles from our studio, we charge $0.67 per mile round-trip. Clients may reserve accommodations directly or reimburse us for lodging and meals.

Q: What if my event requires early arrival or extended hours?
A: We charge an hourly rate for early arrival, waiting time, or extended hours beyond the makeup session itself. This rate is typically $50-$75 per hour. Please inform us of any special scheduling needs at the time of booking.

Policies Recap for Clarity

Deposit and Cancellation Policy: A 20-50% non-refundable deposit is required to secure your booking. Cancellations within 48 hours incur a 50% fee.
Payment Methods: We accept Cash, Credit/Debit Cards, Cash App, Venmo, Zelle, and PayPal.
Travel Fees: Based on the distance from our studio, with specific fees for out-of-town bookings.
Gratuity: Optional and appreciated if you’re satisfied with the service.

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